Refunds & Returns Policy

Custom Condoms UK is a trading name of Antomic Ltd.

Effective Date: 26 Sept 2023.

At Custom Condoms UK, we are committed to providing our customers with the highest quality products and a seamless shopping experience. Our Refunds & Returns Policy is designed to ensure that your shopping experience with us is both satisfactory and in compliance with UK laws. Please read this policy carefully before making a purchase.

1. Returns for Customisable Products

Due to the unique nature of our products that feature any customisable elements, we regret that we cannot accept returns or offer refunds for these products unless they arrive damaged or are found to have manufacturing defects. We take great care to ensure that every customized product is of the highest quality, and our production team meticulously reviews each order to maintain our standards.

In the event that you receive damaged or defective item, please contact our Customer Support Team immediately. We will be happy to assist you in resolving the issue, which may include a refund or a replacement. If you have any other issues please do get in touch as our team will do our best to help if we can.

2. Returns for Normal Stocked Items

For our normal stocked items, we understand that occasionally you may change your mind or receive a product that doesn’t meet your expectations. Therefore, we offer a straightforward returns process for such items. Here are the key details:

  • Eligibility: You can request a return for normal stocked items within 30 days of the purchase date.
  • Condition: Items must be in their original packaging and in resalable condition. Any used or damaged items may not be eligible for a refund.
  • Refund Method: Refunds for returned items will be processed in the original form of payment.
  • Return Shipping: The cost of return shipping for normal stocked items is the responsibility of the customer, unless the return is due to our error.

3. How to Initiate a Return

To initiate a return for a normal stocked item, please follow these steps:

  1. Contact our Customer Support Team via sales@customcondoms.co.uk or call us on 01457 338000.
  2. Package the item securely, and ship it to the address provided by our Customer Support Team.
  3. Once we receive your return, we will inspect the item to ensure it meets our return policy criteria. If approved, we will process your refund or replacement.

4. Contact Us

If you have any questions or concerns regarding our Refunds & Returns Policy, please do not hesitate to contact our Customer Support Team via sales@customcondoms.co.uk or 01457 338000. We are here to assist you and ensure your shopping experience with Custom Condoms UK is a positive one.

5. Policy Updates

Custom Condoms UK reserves the right to modify or update this Refunds & Returns Policy at any time. Any changes to this policy will be communicated through our website.

Thank you for choosing Custom Condoms UK. We appreciate your trust in our products and services, and we are committed to providing you with a safe and satisfying shopping experience.